Support

Support Plans & Terms

Mydreamservices offers 3 support tiers

Standard

The mydreamservices Platinum support plan is our premier service, providing 24×7 support, an advanced SLA, and an upgraded escalation team with additional on-call engineering resources.
 

Who is it for?
This plan is for customers with mission-critical production environments requiring 24/7 support to maintain system availability.

Business

The mydreamservices standard support level provides 9×5 support services and is available for both free and paid accounts:
  • Free accounts – Includes limited-time support for customers to try mydreamservices and conduct a POC with our technical help.

Platinum

The mydreamservices standard support level provides 9×5 support services and is available for both free and paid accounts:

  • This support tier offers a good balance between cost and 24×7 availability

    Who is it for? Customers with live systems or MSPs running customer POCs needing round-the-clock support with SLA guarantees..

Support plans side-by-side comparison

Service / Plan Standard Business Platinum
Availability 9-5 CET 24×7 24×7
SLC —
NOC —
Escalation Team Alerting —
Enhanced SLA — —
Root Cause Analysis — —